Howie's Mission

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=80 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="3f500530egerdp.gif"> <div> <FONT SIZE="5" COLOR="#006633" FACE="Arial" ><B>Cumberland Office Park</B></FONT><FONT SIZE="1" COLOR="#006633" FACE="Arial" ><B> </B></FONT><B>    |     </B><A HREF="index.htm" TARGET="_top" TITLE="Cumberland Office Park"><U><B>home</B></U></A></div> <div> <B>Howie's Mission</B>   |   <A HREF="id77.htm" TARGET="_top" TITLE="Work Order"><U>Work Order</U></A>   |   <A HREF="id81.htm" TARGET="_top" TITLE="Status"><U>Status</U></A>   |   <A HREF="id93.htm" TARGET="_top" TITLE="Scheduler"><U>Scheduler</U></A></div> <DIV ALIGN="LEFT"></DIV> <div> <A HREF="http://www.pponline.net/cgi-local/help/admin/viewTickets.cgi" target=" _blank" TARGET="_top" TITLE="http://www.pponline.net/cgi-local/help/a"><U><B>Staff Login</B></U></A></div> <div> </div> </td> </tr><tr> <td valign="top" width=179 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="3f6bd2c3.gif"> <bR> <div> <A HREF="id115.htm" TARGET="_top" TITLE="Photo Gallery"><U><B><IMG SRC="6348dff0.jpg" border=0 width="141" height="255" ALT="For Cumberland Office Park Photo Gallery, click here..." ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <B>2500 Cumberland Pkwy</B></div> <div> <B>Atlanta, Georgia 30339</B></div> <div> <B> </B></div> <bR> <div> <A HREF="mailto:bwolf@pplinc.com" TARGET="_top" TITLE="mailto:bwolf@pplinc.com"><U><B>Barry G. Wolf</B></U></A></div> <div> <I><B>Property Manager, CPM</B></I></div> <div> <B>Office (770) 434-0571</B></div> <div> <B>Fax (770) 319-0843</B></div> <bR> </td> <td valign="top" height=400 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <I><B>Howie's Mission</B></I></div> <div> back to  <A HREF="id78.htm" TARGET="_top" TITLE="Service"><U><B>Service</B></U></A></div> <bR> <div> <IMG SRC="3d8b64a0.jpg" border=0 width="182" height="74" ALIGN="LEFT" HSPACE="12" VSPACE="0"></div> <div> As the world's first Internet Property Manager, I'm always at your service. I've made it my mission to humanize the online tenant experience by making it quick and easy to submit a service requisition. As a veteran of the tenant services business, I'm not surprised that you have questions about me. In response, I've prepared this section<FONT SIZE="3" COLOR="#000000" FACE="Arial" > </FONT>to give you a glimpse into my efforts to provide fast, easy access to answers and to simplify your life in the process.</div> <bR> <div> One click of the mouse and tenants can use my proprietary Internet browser-based system, to interact directly with the building's existing operating systems and its personnel. An innovative e-business tool to enhance service requisition, delivery and communications between tenants and building staff, I am your virtual property manager.</div> <bR> <div> User-friendly and intuitive, I can provide immediate responses to service requests, up-to-the-minute service tracking, time savings and I'm location independent. Once a service request is filled, tenants gets a real-time e-mail confirmation that the work has been done, closing the loop and letting tenants get back to business. </div> <bR> <div> Here's a sample scenario of how I work:</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c800000000.gif" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">A tenant submits an online work order request. He or she fills out an easy-to-use, fill-in-the-blanks online <A HREF="id77.htm" TARGET="_top" TITLE="Work Order"><U><B>Work Order Request</B></U></A> and submits it.</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c800000000.gif" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Once the new service request is submitted, I automatically create a record and log your service request into a single electronic online file of all work requests and their current status. </div> <div> <IMG BORDER="0" SRC="Symb075c00b700c800000000.gif" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">At the same time, a work order number is automatically assigned for status tracking and I immediately send an e-mail to the tenant with the same information.</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c800000000.gif" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">I then immediately route the work order to the appropriate building manager, facilities manager, dispatcher or outside contractor, notifying them by e-mail or pager.</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c800000000.gif" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Once the work order is assigned, I automatically track the job to completion. PDA-equipped building or facilities personnel, dispatchers or contractors can either e-mail completion reports directly from the worksheet for entry into the online application or directly enter updates online.</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c800000000.gif" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">When the work order has been closed, I immediately send the tenant a real-time e-mail confirmation that the work has been done.</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c800000000.gif" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">In addition, I include a URL within the email confirmation whereby I ask the tenant to provide me with feedback as to whether they are satisfied with the resolution of the work order.  </div> <bR> <div> You have a single tool to help manage and track the status of your service request. You can also measure Howie's success and efficiency. This completes the life cycle of a work order request...</div> <bR> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <I>Content copyright © 2002 Cumberland Office Park. All rights reserved.</I></div> <div> <I>Please send your questions, comments, or bug reports to the </I><FONT SIZE="1" COLOR="#0000FF" FACE="Arial" ><A HREF="mailto:webmaster@pponline.net?subject=ATL-Cumberland Office Park "Howie's Mission" page comments" TARGET="_top" TITLE="mailto:webmaster@pponline.net?subject=AT"><U><I><U>Webmaster</U></I></U></A></FONT><I>.</I></div> <bR> </td> </tr></table></body>